Lb 18 Help Center — Answers to all your questions, anytime

How does the lb 18 Help Center work?

Whether you're new to online betting or a seasoned player, there's always a moment when you need a hand — a stuck deposit, a missing bonus, or confusion over a bet result. lb 18's Help Center was built with exactly these moments in mind.

There are three ways to get help here: chat with us directly via Live Chat, send us the details by email, or find the answer yourself using the guides and FAQs on this page. Most issues are resolved just by reading the guides, but if something's more complex, our support team is always here for you.

Deposit Issues — Most Frequently Asked

Deposits are our most frequently asked about topic at lb 18. Delays usually come down to two things: temporary payment gateway issues, or an incorrect reference number. When making a deposit, always enter the exact reference number provided by the system in the mobile banking note field. If you skip this step, the payment has to be verified manually, which takes extra time.

If your balance hasn't arrived 30 minutes after a deposit, reach out via live chat and have your bKash/Nagad transaction ID ready. These issues are typically resolved within 1 hour.

Withdrawals — How Long Does It Take?

The average withdrawal time at lb 18 is 15 minutes, though some cases may take longer. For example, your first withdrawal requires KYC verification — you'll need to submit a photo of your National ID and a selfie. Once verified, future withdrawals will be processed much faster.

Winnings from bonuses require a completed wager before withdrawal. If you withdraw without meeting the wagering requirement, the system will automatically deduct the bonus and process the remaining balance. It's important to understand the difference between your bonus balance and real balance, and to be familiar with the terms.

Why is account verification required?

Lb 18 is a licensed platform, so identity verification is required for every account in line with international regulations. This is for your protection — to prevent unauthorized access or withdrawals. The verification process typically takes less than 24 hours to complete.

For verification you'll need: a clear photo of your National ID or passport (front and back), plus a selfie. Make sure the images are sharp and all details are legible. Once your account is verified, you won't need to go through this process again.

Security — Keep your account safe

Lb 18 uses SSL encryption to keep all your information secure. That said, there are a few things you should do on your end as well. Never share your password or OTP with anyone. If someone contacts you by phone or WhatsApp claiming to be from lb 18 and asks for personal information, it could be a scam. Our support team will never ask for your password or OTP over the phone.

Keep 2-Factor Authentication (2FA) enabled to protect your account. Every login will require an SMS OTP, ensuring only you can access your account. If you notice any suspicious activity, change your password immediately and contact support.